Assistant Manager – Central

Full time posted 1 week ago in Internet / Ecommerce
  • Post Date : April 10, 2025
  • Apply Before : July 9, 2025
  • Salary: Rs2,400,000.00 - Rs2,500,000.00 / Yearly
  • 0 Application(s)
  • View(s) 47
Email Job
  • Share:

Job Detail

  • Job ID 5569
  • Career Level Manager/Senior Manager
  • Experience 3 Years
  • Industry Internet & Ecommerce
  • Qualifications MBA

Job Description

About the Role

The incumbent would be part of the central reverse experience team in Non-Large City Logistics, managing on time return pickups, while meeting certain AOP targets.

The person would be coordinating with multiple stakeholders to ensure that the speed of pickup and accuracy of pickup are as per the set targets.

The person would also act on the escalations from the customers and take the right set of actions to solve the issues in the short term, while setting up processes and controls in place to arrest recurring issues

You are Responsible for:

  • Analysing pin code, hub and zone level Daily / Weekly/ Monthly Performance
  • Ensuring returns pickup on Day 0/1 and 2 as per the targets
  • Ensuring the breaches are monitored and controlled through timely actions
  • Solving day to day operational issues with hubs and CX teams
  • Identifying improvement areas, performing RCA and strategizing mitigation Plan at Hub Level
  • Handling Customer Escalation Issue, RCA & Long-Term Operations Controls Building.
  • Providing visibility to the hub teams through detailed reports

To succeed in this role – you should have the following:

  • Experience in reverse supply chain
  • Must be comfortable with handling large sets of data through Excel.
  • R Studio will be a plus.
  • Good stakeholder management and quick learner
  • Exposure & Comfort in fast pace with data driven detail

Required skills

Last Mile Logistics supply chain

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.